We use Selby Marketing Services for all our fulfilment needs.
- Parcels are delivered to you by Royal Mail (Standard service) or by courier DPD (Express service).
- For Standard service £4.25, we aim to prepare and send your order within 3-5 working days (Monday – Friday, excluding Bank Holidays).
- If your order weighs less than 1.55kg, Standard delivery by Royal Mail would automatically have been selected at £4.25. You have the option to select courier service by DPD for £6.95.
- If your order weighs over 1.55kg, your order will automatically be despatched by DPD courier.
- Orders despatched by Royal Mail are not tracked and can take up to 5 working days to be delivered.
- Orders despatched by DPD are tracked, deliveries will take 1- 2 working days.
- For Express service £6.95 (UK only), orders received BEFORE 1.00 PM (Mon – Thurs) will be processed and despatched on a priority basis, to ensure you receive your delivery within 2 working days. Our fulfilment services operate from Mon-Fri (excluding Bank Holidays), expressed orders received after 1.00 pm on a Thursday but before 1.00pm on Friday, will be scheduled for delivery the following Monday (excluding Bank Holidays) Our Express service is delivered by DPD who will contact you by SMS or email to inform you of your delivery time on the day of your delivery. The Express service DOES NOT guarantee your order for next day delivery, even if placed before 1.00pm (Mon – Thurs).
- Free delivery is offered on all UK orders over £35.00 and will be delivered by DPD.
- We will use all reasonable endeavours to ensure the receipt of your order is met within the delivery times mentioned, but we cannot be held responsible for despatched parcels delayed by third parties, for example, due to poor weather conditions.
- Should you not receive your order within 5 working days from the date of despatch, please contact our Customer Service department on 033 3014 4743 or email us at firstname.lastname@example.org
- International deliveries are by Royal Mail (Standard service, non-tracked) or by courier DPD (Express service tracked).
- If your order weight less than 1.55kg, your order will be delivered by our standard non-tracked Royal Mail service, this option would automatically have been selected at check-out. We ask that you allow 20 working days for orders to arrive if sent using this service; however, items usually arrive within 10 working days or less. You have the option to select DPD for Express courier service.
- If your order weight is over 1.55kg, an Express courier tracked service will automatically be selected at checkout. The transit time will be 10 working days max, depending on the destination. A signature will be required on receipt.
- When ordering goods from our site for delivery overseas, there may be additional import duties and taxes for you to consider, which are levied once the order reaches its final specified destination. Any additional charges for customs clearance must be borne by you. These charges we have no control and cannot predict the cost. Please contact your local customs office for further information.
- You may also be required to provide specific documentation for clearance of your order, once it arrives in your destination country. This may vary from country to country, please ask your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for this reason. If you are unable to provide clearance for your order, this means your item may be destroyed. We cannot refund product or shipping costs for these reasons.
- Should not receive your order in 20 working days, please contact Customer service on 033 3014 3743 or email us at email@example.com
- For larger volume oversea orders, please contact our Customer service as there will be additional shipping charges.
Standard non-tracked Royal Mail £13.50
Express tracked courier DPD £19.40
Rest of the World
Standard non-tracked Royal Mail £20.60 (maximum of 5 boxes)
For Express tracked courier please contact Customer service.