TERMS & CONDITIONS
Conditions Relating to Your Use of redbushtea.com

1. Your Account

If you use the redbushtea.com website, you accept that these Conditions apply (and/or any updates in force at the time you use the website). You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the ‘my account’ area of the website.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Your personal details will be held and used by us in accordance with the terms of our Privacy Policy.

3. Access to redbushtea.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for website access

The content of the website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the site on a computer screen, store such content in electronic form on disc (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal and non commercial use, provided that you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the site without written permission from The Redbush Tea Company Limited.

Redbushtea.com, REDBUSH, the 'Bush' logo, the Redbush Tea Company logo, the various packaging designs and other marks indicated on our website are trademarks or registered trademarks of The Redbush Tea Company Limited. Graphics, logos, page headers, button icons, scripts and service names are the intellectual property of The Redbush Tea Company Limited. The rights in relation to these are reserved. The Redbush Tea Company's logos and trade marks may not be used in connection with any other product or service, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Redbush Tea Company Limited except under a licence or other written agreement from The Redbush Tea Company Limited

You may generally use The Redbush Tea Company's trade marks or products names to refer specifically to The Redbush Tea Company's products. The Redbush Tea Company does not object to you making referential use of trade marks or product names in advertising, in books and other printed matter, online in internet locations, at public exhibitions or demonstrations, in television programmes/commercials/movies, and/or in video tapes; provided that there is an acknowledgment that these are trade marks, or other intellectual property rights owned by The Redbush Tea Company Limited, and provided the use is not disparaging. Your use must not mislead the public as to The Redbush Tea Company Limited, or imply sponsorship, affiliation or endorsement.

We grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from The Redbush Tea Company Limited. This licence does not include any resale or commercial use of this website or its contents, any collection and/or use of any product listings, descriptions, or prices, any derivative use of this website or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. All images used on this website remain the property of The Redbush Tea Company Limited and/or its licensors and may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Redbush Tea Company Limited and/or its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising The Redbush Tea Company’s or its affiliates' names or trademarks without the express written consent of the Redbush Tea Company Limited.

You may not create a hyperlink to the Welcome page of the site or use any logo of The Redbush Tea Company Limited, or other proprietary graphic or trademark without our express written consent, except as set out above.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not The Redbush Tea Company Limited, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

6. Comments and communications

Users of this website may submit comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. The Redbush Tea Company Limited reserves the right (but not the obligation) to remove or edit any content.

7. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, and software, is the property of The Redbush Tea Company Limited, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of The Redbush Tea Company Limited and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of The Redbush Tea Company Limited, its affiliates or its software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without The Redbush Tea Company Limited’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without The Redbush Tea Company Limited’s express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without The Redbush Tea Company Ltd’s express written consent.

8. Our contract

When you place an order to purchase a product from redbushtea.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. The contract is formed at the time we send the dispatch confirmation e-mail to you and in relation only to the products listed in that email.

9. Returns Policy

Our 30-day returns guarantee for purchases made via redbushtea.com means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged. In the event of The Redbush Tea Company Limited sending you a replacement for a damaged, defective or wrong item, you must return the item to The Redbush Tea Company Limited within 30 days. The Redbush Tea Company Limited reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which The Redbush Tea Company Limited confirms that a replacement will be issued.

10. Delivery of Goods

All customers will have the choice of how their delivery is sent to them. This will either be by Royal Mail first or second class. The Redbush Tea Company Limited is not responsible for goods that have been sent via Royal Mail first or second class and do not reach their destination. Customers requiring a sign for service must request this at the time of ordering and prior to payment as this can be arranged and charged for at cost.

11. Pricing

If a price is incorrectly quoted we will contact you prior to dispatch to notify you of the correct price, and to request confirmation that you still wish to proceed with the order at the correct price.

12. Electronic communications

When you visit redbushtea.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by phone call. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Losses

The Redbush Tea Company Limited will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. Our liability in relation to any goods purchased via redbushtea.com is limited to the purchase price of the relevant goods. We will not be responsible for any business loss (including loss of profits, revenue, contacts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale by us to you was formed. The Redbush Tea Company Limited does not limit in anyway our liability by law for death or personal injury caused from our negligence or breach of duty.

14. Alteration of Service and Amendments to the Conditions

We reserve the right to make changes to our website, our policies and/or these Conditions at any time. You will be subject to the policies and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these Conditions is required to be made by a government authority (in which case it will apply to orders previously placed by you.) If any of these Conditions are deemed invalid, void or for any reason unenforceable, that Condition will be deemed severable and will not affect the validity and enforceability of any remaining Condition.

15. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

18. Our details

The Redbush Tea Company Limited
90 Long Acre
Covent Garden
London
WC2E 9RA
+44 (0)333 014 3743

All correspondence with The Redbush Tea Company Limited should, where possible, be directed via email to info@redbushtea.com.